Tiledesk Sub-processors

Infrastructure Sub-processors

A comprehensive list of Tiledesk Infrastructure Sub-processors is provided as of this DPA’s execution, including their identity, description of services provided, data shared, security certifications, and location.

VendorServicesData Shared

Security Certifications

Data Location
Amazon Web Services EMEA SARLCloud database hostingAll Tiledesk service data, including chat logs, user interactions, and stored customer informationPCI-DSS, HIPAA/HITECH, FedRAMP, GDPR, FIPS 140-2, NIST 800-171, GDPR compliantEU
Google Ireland LimitedGoogle Cloud DatabaseAll of the Services dataISO 27001, SOC 2, GDPR compliantEU
OpenAI, Ireland ltdThe provision of RAG-based Generative Chatbot feature for FAQ & Knowledge Base integration and Large Language Model processing via APIMessages sent by users through the AI functionalities through Tiledesk web widgetGDPR compliantEU/US
MongoDB GmbHCloud DatabaseAll of the Services dataISO 27001, SOC 2, GDPR compliantEU
Pinecone Systems, Inc.Vectorial DatabaseMessage content and documents uploaded, if made available by the userGDPR compliantEU

Optional Feature Specific Sub-processors

Feature-specific sub-processors provide additional functionalities and specialised services to the Operator’s users. These sub-processors come into play only if the Responsible Party chooses to opt-in and utilise the corresponding features. They may have access to specific data or perform specific tasks related to the particular integrations utilised. NO DATA WILL BE SHARED WITH THE BELOW VENDORS IF YOU CHOOSE NOT TO USE THE RESPECTIVE FEATURES.

VendorFeaturesData Shared
Celonis, Inc.Workflow automation tool via Make APIThe user has the option to activate this integration and select which data will be sent from the chatbot when using the integration
HubSpot, Inc.CRM, marketing, sales, and customer service software suiteThe user has the option to activate this integration and select which data will be sent from the chatbot when using the integration
Mailgun Technologies, Inc.SMTP Server settings for customising Customer emails within Tiledesk ServicesUsed to customise Customer email address when sending emails via Tiledesk services, so Customer email and SMTP parameters are shared
Meta Platforms, Inc.Messaging platform for businesses to communicate with customers via Facebook MessengerUsed to support the connection of users' Facebook pages with the chatbots, so message content and other account information are shared
Meta Platforms, Inc.Messaging platform for businesses to communicate with customers via WhatsAppUsed to support the connection of users' WhatsApp Business account to the chatbots and campaigns, so account names, phone numbers and message content are shared
Pearberry Software, Inc.Marketing &  Customer Support  email automation toolUsed to automate campaign emails and broadcasts via email and/or WhatsApp, so Customer fullname, phone number and email 
Qapla’ S.P.AShipping & E-commerce management toolUsed for customer support to automate information about orders and shipment status, so user full name, email, order number and tracking number
Telegram LLCMessaging platform for businesses to communicate with customers via TelegramUsed to support the connection of users' Telegram account to the chatbots and campaigns, so account names, phone numbers and message content are shared
Twilio Inc.Messaging tool to integrate SMS channelUsed to support inbound and outbound SMS communications, so user full name, phone number, and message content